Medical Office & Client Experience Lead – High-End, Precision Medical Practice

Confidential – Boutique Medical Practice · Miami, FL 33133

Job Description

A high-end boutique medical practice in Miami is seeking a polished, service-driven Front Office Operations & Client Experience Lead to help manage the day-to-day patient experience and front-office workflow.

The right person will combine luxury hospitality with healthcare operations, creating a warm, personalized experience for every patient while keeping the front office organized, responsive, and accountable. You will serve as a key point of contact for patients, help coordinate the front-desk team, resolve concerns professionally, monitor scheduling and follow-up, and make sure the practice's service standards are carried through consistently.

This opportunity is ideal for someone who has worked in a boutique medical practice, plastic surgery office, concierge medicine setting, luxury hotel, spa, or another high-touch service environment and enjoys building real relationships with clients.

Key Responsibilities

- Create a welcoming, polished, personalized experience for every patient

- Answer phones, support reception, and maintain professional communication throughout the patient journey

- Coordinate scheduling, follow-up, and next appointments

- Help oversee front-desk workflow and ensure established processes are followed

- Support and guide a junior front-desk team member as needed

- Resolve patient concerns calmly, discreetly, and professionally

- Proactively call patients rather than relying only on email or text

- Monitor patient flow and help maintain strong scheduling activity

- Help troubleshoot office systems and coordinate with vendors when EMR or operational issues arise

- Track callbacks, refills, and other patient-service items to completion

- Communicate effectively with the physician and clinical team

- Identify opportunities to improve service, workflow, and the overall patient experience

Qualifications

- Experience in front-office operations, patient coordination, luxury hospitality, concierge service, or a comparable high-touch environment

- Healthcare experience preferred; boutique or elective medical settings are especially relevant

- Excellent verbal communication and telephone skills

- Polished, professional, warm, and engaging presence

- Strong emotional intelligence and ability to handle difficult or upset patients

- Comfortable working under pressure without taking feedback personally

- Organized, proactive, dependable, and able to follow through on details

- Able to build rapport quickly and maintain strong client relationships

- Comfortable helping lead workflow and hold processes accountable

- Strong growth mindset and willingness to adapt as the practice expands

Compensation and Benefits

- Base salary of $65,000–$75,000+ based on experience plus bonuses

- Health insurance stipend

- Paid time off (PTO)

- Opportunity for career advancement

Schedule

- Full-time

- Monday–Friday, approximately 9:00 AM–5:00 PM

- Some days may end earlier depending on the patient schedule

- Rare after-hours responsiveness may occasionally be needed for client or operational issues

Location

Miami, FL 33133.

Why Work Here?

This role offers the chance to become a central part of a growing boutique practice. The right person can have a meaningful impact on the patient experience, help shape front-office operations, take on increasing responsibility, and grow with the organization over time.

Contact

Blake Moser — blake@medicalrecruiting.com — 346-515-5160