Medical Practice Operations & Patient Experience Lead
Confidential – Boutique Personalized, Functional and Precision Medicine Practice · Miami Beach, FL 33139
Job Description
We are recruiting an experienced Medical Practice Operations & Patient Experience Lead for a growing boutique medical practice specializing in personalized, functional and precision medicine in Miami Beach. This hands-on leadership role combines medical office operations, staff coordination, patient enrollment oversight and high-touch service. The successful candidate will turn leadership priorities into consistent daily execution while maintaining a polished, hospitality-inspired patient experience.
Job Type
Full-Time W2 with Benefits.
Key Responsibilities
Practice Operations & Team Leadership
- Coordinate daily operations, staffing coverage, team huddles, administrative priorities and workflow.
- Coach front office personnel, support onboarding and cross-training, and verify completion of assigned work.
- Coordinate with the clinical team to support appropriate scheduling and patient flow.
Patient Experience & Enrollment
- Oversee reception, patient inquiries, consultation scheduling, confirmations, follow-ups, cancellations and waitlists.
- Deliver discreet, personalized service and resolve routine concerns within approved policies.
- Oversee program explanations, enrollment agreements, payment setup, checkout and administrative handoffs.
- Step into front desk execution when needed, while maintaining clear accountability.
Reporting & Improvement
- Validate operational dashboards, track outstanding actions and escalate unresolved issues.
- Maintain SOPs, training records, checklists and workflow accountability.
- Use Monday.com or comparable tools to track owners, deadlines and completion.
- Identify recurring operational issues and implement approved process improvements.
Qualifications
- Demonstrated medical front office and practice coordination experience, ideally with staff leadership responsibilities.
- Strong scheduling, patient enrollment, administrative reporting and operational follow-through skills.
- Ability to coach team members, manage competing priorities and maintain accountability.
- Exceptional telephone communication, discretion and calm, polished patient service.
- Experience in concierge medicine, aesthetics, functional medicine or other high-touch healthcare settings is desirable.
- Comfort with practice management systems, SOP documentation and task-tracking tools.
Compensation and Benefits
- Base salary of $65,000–$80,000, based on experience.
- Bonus opportunities.
- $400 per month health insurance stipend/bonus.
- Paid Time Off (PTO).
- Opportunity for meaningful operational leadership in a growing boutique medical practice.
Schedule
Full-time, primarily on-site. Monday–Friday, 8:30 AM–4:30 PM Eastern Time in office.
Location
Miami Beach, FL 33139. On-site boutique medical practice serving patients seeking personalized care.
Why Work Here?
This role offers the opportunity to shape day-to-day practice reliability, guide an administrative team and make a direct difference in the patient experience. It is well suited to a hands-on medical operations professional who values accountability, service quality and continuous improvement.
Contact
Blake Moser — blake@medicalrecruiting.com — 346-515-5160